Expand search. Search Search. Unable to connect to Sonos If you're seeing this message, it means that the Sonos app is having trouble connecting to your Sonos products.
Information Content. Common fixes Try these quick fixes first and see if your Sonos app reconnects to your system. Check the power to your Sonos product Make sure the power cord is securely plugged in to both the Sonos product and the power outlet. Unplug your router, then plug it back in Give the router a minute or two to start up again. Reconnect Sonos after changing router settings or replacing a router Installing a new router or changing your router's settings may prevent your Sonos app from connecting to your Sonos system.
Turn off your VPN connection If you use a VPN connection on your mobile device or computer, turn it off and check if your Sonos app reconnects to your system. If Sonos is wired to your router, check the Ethernet cable Make sure that the Ethernet cable is firmly plugged in to both the router and your Sonos product.
Unable to connect to Sonos. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! This guide will help you to troubleshoot issues with your Sonos devices and your mobile devices. Unplug the power to all of your Sonos devices.
Plug in the power to your Sonos devices. We're here to help! Related articles. Next, we will troubleshoot your Sonos devices according to the type of mobile device you're using.
Make sure your controller is connected to the correct WiFi network. First, we'll check what network your Android device is connected to. Slide your finger from the top down and tap on the Settings gear. Next, we need to verify the network the Sonos products are connected to.
Connect one of your Sonos products to your router using an Ethernet cable, and then connect it to power. Use whichever product is most convenient to temporarily connect to your router.
After a few minutes you will start to see your Sonos Players appearing on your Sonos controller. Confirm that all of your Sonos players are showing up on your controller. In the controller app, tap the Menu button and tap on Settings. Tap on Advanced Settings.
Tap on Wireless Setup. Type in the password security key to join your WiFi network and press Continue. Once your Sonos devices are on the same wireless network as your mobile device, you can disconnect the Ethernet cable.
Click OK. Open Play Store. Search for " Sonos Controller for Android " and tap on the app. Tap Install to start downloading the app. Once installed, tap Open. Products can then be taken to a nearby certified e-recycling facility. See also: Sonos support page for legacy products.
Sonos wireless speakers and sound bars fare in our lab tests. Sonos is primarily known as a manufacturer of sound bars and wireless speakers. The problem is that this creates a clash with the shorter lifespan of smartphones, and Sonos speakers can only function if you use its app. It is one of the few brands of speakers that are wi-fi only, with no option to use Bluetooth.
This means customers have nothing to fall back on if the app or wi-fi method can no longer work with their device. This makes it difficult for them to keep supporting all phones and tablets indefinitely. So, when buying a Sonos speaker, you may be forced to consider the additional costs of upgrading your phone or tablet regularly if you want to futureproof your audio setup.
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